FAQ
Frequently Asked Question
FAQ for Our Cleaning Services
Discover everything you need to know about our cleaning services with our comprehensive FAQ.
Are your cleaning products safe for my family and pets?
Yes, we prioritize the safety and well-being of our clients, which is why we use eco-friendly cleaning products that are safe for your family, pets, and the environment. Our cleaning products are non-toxic, biodegradable, and free from harsh chemicals, ensuring a healthy and hygienic home environment.
Do I need to provide cleaning supplies and equipment?
No, we provide all the necessary cleaning supplies and equipment for our cleaning services. Our team arrives fully equipped with high-quality cleaning products, tools, and machinery to ensure a thorough and efficient cleaning experience. If you have specific preferences for cleaning products or equipment, please let us know, and we will do our best to accommodate your requests.
Can I request additional cleaning tasks or customize my cleaning service?
Absolutely! We understand that every home is unique, which is why we offer customizable cleaning services to meet your specific needs and preferences. Whether you need extra attention to certain areas of your home, special cleaning tasks, or specific cleaning products, we are happy to accommodate your requests. Just let us know what you need, and we will tailor our cleaning service accordingly.
What safety measures do you have in place during the COVID-19 pandemic?
The health and safety of our clients and team members are our top priorities. We strictly adhere to CDC guidelines and implement enhanced cleaning protocols to prevent the spread of COVID-19. Our team wears masks, gloves, and other personal protective equipment during cleaning services, practices social distancing whenever possible, and disinfects high-touch surfaces regularly. Rest assured that we take every precaution to ensure a safe and healthy cleaning experience for everyone involved.
What is your cancellation policy?
We understand that schedules can change unexpectedly, which is why we offer a flexible cancellation policy. If you need to reschedule or cancel your cleaning appointment, please notify us at least 24 hours in advance, and we will do our best to accommodate your request. Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.