Cancellation Policy
Cancellation Policy
At Five Stars Green and Clean(“Five Stars Green and Clean”, “we”, “us”, or “our”), we understand that schedules can change unexpectedly. To ensure a smooth and efficient booking process for our clients and our team, we have established the following cancellation policy:
1. Cancellation Timeframe
Clients may cancel or reschedule their cleaning appointments with Green Clean at any time. However, we kindly ask that you provide us with advance notice to accommodate changes to your appointment.
2. Notice Period
To avoid any cancellation fees, we require a minimum of 24 hours’ notice for cancellations or rescheduling requests. This allows us to adjust our scheduling and allocate resources efficiently.
3. Cancellation Fee
Cancellations made less than 24 hours before the scheduled appointment time may be subject to a cancellation fee. The cancellation fee helps offset the costs associated with scheduling changes and ensures fairness to our team members.
4. How to Cancel or Reschedule
To cancel or reschedule your cleaning appointment, please contact us as soon as possible. You can reach us by phone at +1 (201) 274 6760. Our customer service team will be happy to assist you with your request and provide any necessary assistance.
5. Exceptions
We understand that emergencies and unforeseen circumstances may arise that necessitate last-minute cancellations. In such cases, we will do our best to accommodate your needs and waive any cancellation fees. Please contact us as soon as possible to discuss your situation and make alternative arrangements.
6. No-Show Policy
Clients who fail to cancel or reschedule their appointments and do not provide advance notice (“no-shows”) may be subject to a no-show fee. The no-show fee covers the costs incurred by our team for the scheduled appointment time and helps ensure fairness to our employees.
7. Contact Us
If you have any questions or concerns about our cancellation policy, please don’t hesitate to contact us. You can reach us by phone at +1 (201) 274 6760. Our customer service team is here to assist you and ensure a positive experience with Five Stars Green and Clean.